Frequently Asked Questions
We’re here to make home accessibility simple and stress-free. Below you’ll find answers to the most common questions families ask about our services, process, and installation timelines. If you don’t see what you’re looking for, we’re happy to help, just reach out anytime.
General Questions
What services does Coughlin Cares offer?
We provide a full range of home accessibility solutions — including bathroom remodels, decks, ramps, stairlifts, vertical platform lifts, grab bars, and smaller safety upgrades. Our goal is to help families stay safe, independent, and comfortable at home.
Where do you provide service?
We proudly serve St. Clair County, Michigan, and surrounding areas. If you’re nearby but unsure whether we cover your location, contact us and we’ll confirm availability.
Are you licensed and insured?
Yes. Coughlin Cares is fully licensed and insured in the State of Michigan. You can trust that every project meets safety standards and local building codes.
How soon can you start a project after my consultation?
It depends on the type of work. Smaller modifications and rentals can often begin within a few days, while larger remodels may require scheduling around material delivery or permits. We’ll give you an exact timeline during your consultation.
What sets Coughlin Cares apart from other contractors?
We specialize exclusively in accessibility. Our team combines skilled craftsmanship with compassion and understanding — treating every home like our own and every client like family.
Service-Specific Questions
How long does a bathroom remodel take?
Smaller bathroom upgrades, such as grab bars or CleanCut conversions, can be completed in a few hours. Full remodels usually take 1–2 weeks. We always provide a detailed timeline before starting.
How quickly can you install a ramp?
Most aluminum ramps — both rentals and permanent — are completed within a single day. You’ll have safe, reliable access just hours after we arrive.
Are stairlifts safe during a power outage?
Yes. Modern stairlifts have battery backup systems that allow several rides during an outage, keeping you safe even when the power’s out.
When should I choose a platform lift instead of a ramp?
Platform lifts are best when ramps would be too long or take up too much space. They’re ideal for porches, decks, and entryways that require vertical access.
Do you install grab bars in tile or fiberglass?
Yes. We have the tools and experience to install grab bars securely in tile, fiberglass, and other surfaces without compromising strength or safety.
Scheduling, Estimates & Payments
Do you provide free estimates?
Yes. Most consultations and assessments are complimentary. We’ll discuss your goals, review your space, and provide a clear, written estimate before starting any work.
Do you require a deposit?
For larger remodels, we may request a deposit to secure materials and scheduling. Smaller projects and rentals typically don’t require one. We’ll outline all details clearly in your estimate.
Do you work with insurance or funding programs?
Some upgrades may qualify for reimbursement or assistance through insurance, veterans programs, or community funding. We can provide documentation and guidance to help you explore your options.
What payment methods do you accept?
We accept major credit cards, checks, and electronic payments. Full payment is due upon completion unless otherwise discussed before the project begins.
How far in advance should I schedule my project?
The sooner the better — especially during busy seasons. Smaller projects can often be scheduled within a few days, while larger remodels may require a few weeks’ notice.
Still Have Questions?
We’re happy to help. Whether you’re planning a full remodel or just exploring options, our team is here to guide you every step of the way.